Frequently Asked Questions

Find answers to common questions about our home products

Do your products come fully assembled?

Most of our furniture items require some assembly. Detailed instructions and necessary hardware are included in every box.

Are the colors on the website accurate?

We strive for color accuracy, but please note that display settings on different devices may slightly alter the appearance of wood grains and fabric hues.

Can I purchase replacement parts?

Yes, we stock a variety of replacement hardware and components. Please contact our support team with your original order number for assistance.

Do you offer bulk discounts for interior designers?

We do offer a trade program for professionals. Please reach out via our contact page to discuss volume pricing.

How should I care for my new furniture?

Each product page includes specific care instructions. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning.

Is your wood sustainably sourced?

Yes, JOE's Factory Outlet is committed to sustainability. We partner with suppliers who follow certified eco-friendly harvesting practices.